SHIPPING & RETURNS
SHIPPING POLICY
Order Processing and Delivery Time
Once your payment is confirmed, we will begin preparing your order for shipment. We aim to process every order carefully and dispatch it as soon as possible.
Order processing time
1 to 5 business days.
Estimated delivery time
10 to 20 business days after dispatch.
Delivery may take longer due to customs checks, public holidays, or postal delays.
Tax Information
We do not collect import duties, VAT, GST, or customs fees unless shown at checkout. Any import duties, taxes, or customs charges required by your country are the customer’s responsibility.
Our Shipping Channels
To support the safe delivery of lighters, we use shipping channels suited to these products. These channels are selected to help your order move securely through the delivery process.
We may not use faster shipment methods such as UPS, DHL, or USPS for all orders. The available shipping method will depend on the destination country, product type, and carrier restrictions.
Return and Refund Policy
Return Eligibility
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Returns must be requested within 30 days from the date your order is delivered.
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Items must be unused, unfueled, in original packaging, and in the same condition as received.
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A receipt, order number, or proof of purchase is required for all return or refund requests.
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Custom engraved / DIY finished lighters are non-returnable unless defective.
Return Shipping
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Faulty, damaged, or incorrect items: we cover the return shipping cost.
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Change-of-mind returns: the buyer is responsible for return shipping.
How to Request a Return
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Email support@huozhiguang-shop.com with your order number, photos if the item is faulty, and the reason for return.
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Please wait for our return instructions before sending the item back.
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Once we receive and inspect the returned item, we will let you know whether your refund or exchange has been approved.
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If approved, your refund will be processed to your original payment method within a reasonable timeframe.
Faulty or Incorrect Items
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If your item arrives faulty, damaged, or incorrect, contact us with clear photos and your order number. If the issue is confirmed, we will arrange a replacement or refund.
Late or Missing Refunds
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Check your bank account again.
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Contact your bank or card provider, as refunds can take time to appear.
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If you still have not received it, email support@huozhiguang-shop.com.
Late or Missing Refunds
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Please make sure your shipping address is correct before placing your order.
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If a package is refused or not collected, a refund can only be reviewed after it is returned to our return facility.
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Original international shipping cost may be deducted where applicable.
Late or Missing Refunds
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Please make sure your shipping address is correct before placing your order.
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If a package is refused or not collected, a refund can only be reviewed after it is returned to our return facility.
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Original international shipping cost may be deducted where applicable.
Lost, Stolen, or Customs-Held Packages
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If tracking shows delivered but the parcel cannot be found, please contact your local postal service first. If a parcel is held by customs or needs customer action, such as payment of import fees or identity verification, the customer must complete those steps.